🛠️Troubleshooting

Find an answer

Why Is the Internet Slow? 🚶‍♂️📡

Slow internet speeds can be frustrating, especially while traveling. Here are some factors that might affect performance and how to optimize your connection:

1. Network Coverage and Towers

• Internet speed depends on proximity to nearby cell towers.

• If you're near a 5G tower, you’ll get faster speeds.

• If you see "LTE", you’re on 4G. It’s still fast and reliable.

2. Device Compatibility

• You need a 5G-capable iPhone to access 5G networks.

• If your phone doesn’t support 5G, it will connect to LTE or the next best network.

3. Data Roaming Settings

• Ensure Data Roaming is enabled in your iPhone’s settings.

• This allows your phone to connect to the strongest available network.

• Follow the eSIM setup guide for iOS if needed.

4. Select the Correct Network

• Manually choosing the right network can improve speed.

• See the guide for selecting a network on iOS.

How to Install an eSIM on iOS 📲

Requirements

Before you begin, ensure your iPhone is:

• Compatible with eSIMs

• Unlocked or carrier-compatible

Steps to Install

1. After purchase, open the Zapesim app and go to Home.

2. Tap View Details of the eSIM you want to install.

3. Tap Install and choose from:

   • Direct: Tap "Download your eSIM details" and follow the prompts.

   • QR Code: Use your iPhone to scan the QR code provided in the app.

   • Manual: Copy/paste the SM-DP+ address and activation code into your iPhone settings.

1. Follow on-screen instructions:

   • Tap Allow and then Continue.

   • Select how the line should be used (calls, iMessage, FaceTime).

   • Set the eSIM as default if you're at your destination.

2. Go to Settings > Cellular > Your eSIM and ensure Data Roaming is turned ON.

3. Tap Cellular Data and make sure your eSIM is selected (only after arriving at your destination).

✅ Your eSIM is now ready for use!

Why is My eSIM Not Working on iOS? 📱

If you’ve purchased and installed an eSIM on your iPhone but it’s not working, don’t worry—here are some simple fixes to try:

Troubleshooting Steps 🔧

1. Make Sure Data Roaming is ON:

• Open Settings > Cellular > Your eSIM

• Ensure Data Roaming is turned ON

2. Check Cellular Data:

• In Settings > Cellular, confirm that your eSIM is selected as the active Cellular Data line

3. Select the Correct Network:

• Go to Settings > Cellular > Network Selection

• Turn off Automatic and manually select the correct network based on what’s shown in the Zapesim app

Still not working? Contact our team via the Help tab for fast support.

How to Restore an Accidentally Deleted eSIM? ❌

ccidentally deleted your eSIM? Here's what to do:

Step-by-Step Guide 📲

1. Restart Your iPhone 🔄

• This refreshes system settings and resolves minor conflicts.

2. Open the Zapesim App 📱

• Navigate to the Home section.

3. Reinstall the eSIM 🔄

• If eligible, the deleted eSIM will still appear in your account.

• Tap Install and follow the instructions (Direct, QR Code, or Manual).

What If the eSIM Still Shows as Deleted? ❓

• Reach out via the Help tab in the app.

• Our support team will assist with reactivation or alternatives.

✅ With a few quick steps, you can get your eSIM working again!