🛒 Plans & Purchases

Before you begin, make sure your device supports eSIM. If you’re unsure:

• Check compatibility for iOS 📱

Step 1: Open the Zapesim App and Find a Destination

1. Open the Zapesim app on your iPhone.

2. Use the search bar or browse through the list to find your destination. 🌍

3. Tap on the country or region where you need data.

Step 2: Choose Your Data Plan

1. Once on the country page, you'll see a list of available plans with data allowance, duration, and price.

2. Select the plan that fits your needs.

3. Tap Continue to proceed to the checkout. 💰

Step 3: Complete Your Purchase

1. On the checkout page, review the details.

2. If you have a coupon code, enter it now.

3. Choose your payment method – either Apple Pay or credit/debit card (Visa, MasterCard, Amex, Discover).

4. Tap Pay to finalize your purchase.

Step 4: Access and Install Your eSIM

1. After purchase, go to the Home screen

2. Your new eSIM will appear and tap "View details".

3. Tap Install and follow the instructions:

   • Install guide for iOS 📲

You can also choose manual installation via QR code, available in the eSIM details screen.

Need help? Our team is available 24/7 in the app via the Help tab. 🛟

Steps to Top Up

1. Open the Zapesim app and go to the Profile tab.

2. Tap Manage next to your email address.

3. Find the eSIM you want to top up in the Current section.

4. Tap Top Up and select the data plan you want to add.

5. Press Continue and proceed to payment.

Important Notes

• Top Up Before Full Consumption: You can add more data and days to your eSIM even before your current plan is fully used. This helps ensure continuous connectivity. 🗓️

• Time Limit vs Remaining Data: If your original plan has expired, leftover data won’t carry over after topping up.

• Example: If you have a 5GB/30 Days plan and it expires with 2GB left, topping up with 1GB/7 Days gives you only 1GB for 7 days.

Unfortunately, eSIM plans cannot be paused once activated. Here's what you need to know:

Activation and Usage

• Automatic Activation: Once you reach your destination and connect to the network, your eSIM activates automatically.

• No Pause Option: Once activated, the plan's validity starts and cannot be paused—even if you don’t use all the data or time.

Managing Data and Time

• Top Up Anytime: If you need more time or data, simply top up.

• How to Top Up: Open the Zapesim app → Profile tab → Manage → Choose your eSIM → Tap Top Up.

Tips for Better Usage 📝

• Plan Ahead: Activate your eSIM only when you arrive at your destination to maximize usage.

• Monitor Usage: Check your balance and validity anytime under My eSIMs in the app.

• Choose the Right Plan: Estimate your data needs and trip duration to pick the most suitable plan.

We aim to make every Zapesim user happy. If you need a refund, our support team is ready to help.

Steps to Request a Refund 💳

1. Open the Zapesim app and go to the Help tab.

2. Tap Contact Support.

3. Explain your request: include the eSIM plan purchased and the issue encountered.

What Happens Next?

• Our agents will review your request.

• If your case qualifies for a refund, it will be processed promptly. 💸

📝 Important: Refund eligibility is decided by our support team after reviewing the details. Please provide complete and accurate information to speed up the process.